Your satisfaction is our number one priority.

Return & Refund policy:

We will issue an exchange or refund via store credits only. If you are not 100% satisfied with your purchase or received a defective or damaged item, we accept returns for items within 7 days of delivery date. Email us at info@allureprofessionals.com and a return label will be provided. After 7 days, we no longer accept returns or exchanges. To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase. All returned packages received without prior authorization will be refused and shipped back to the sender.
sale items (if applicable) are non-exchange.

*Allure Professionals is not responsible for lost or stolen packages*

Training Courses:

Training courses are non-refundable but can be transferred once to another course on a later date.

International customs:

We are not responsible for any additional customs charges or fees once your package has left our facility. Customs charges and fees are the sole responsibility of the purchaser. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. If custom fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund.

Product(s) out of stock

In the unlikely event that an item becomes out of stock after your order is submitted, we will send you an email indicating that the item is out of stock and it will be refunded.

Return address:

Allure Professionals 1275 lincoln ave, ste.5

San Jose, California, 95125

Please contact us at info@allureprofessionals.com or 866-991-9114 with any questions or to start your return process.